Returns & Exchanges

Our current return and exchange policy

All Sales Are Final

We are currently not accepting returns or exchanges. All sales are final. This policy will remain in effect until changed otherwise.

Thank you for your understanding as we launch our store!

Why This Policy?

As a new store, we're focused on delivering the best quality products at the best prices. To maintain our competitive pricing and ensure we can continue to offer great products, we have adopted this policy for our initial launch period.

We appreciate your support during this time and are working hard to make sure every product meets our high standards.

Defective or Damaged Items

If you receive a product that is defective or damaged during shipping, please contact us immediately. We will work with you to resolve the issue on a case-by-case basis.

To report a defective or damaged item:

  1. Take clear photos of the defect or damage
  2. Email us at altusfitness.hq@gmail.com
  3. Include your order number and description of the issue
  4. Attach the photos to your email

Please contact us within 7 days of receiving your order for the fastest resolution.

Finding the Right Size

To ensure you order the correct size, please check our Size Guide before placing your order.

Our size guide includes detailed measurements and fit recommendations to help you choose the perfect size for your body type.

Future Policy Updates

We may update our returns and exchange policy in the future as our store grows. Any changes will be communicated on this page and via email to our customers.

Thank you for supporting Altus and being part of our journey!

Questions?

If you have any questions about this policy or need assistance with an order, please contact us:

Email: altusfitness.hq@gmail.com

You can also check our FAQ page for more information.